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FAQs

Can I get additional discounts on my order?

Our prices are already heavily discounted compared to many other online and offline retailers. In addition, we do run specials for a limited time. Sign up to our newsletter to get exclusive access to those offers.

I have a large commercial order. Can you give me an even bigger discount?

Yes, we offer even more attractive rates for large and bulk orders. Please contact our sales department for more information.

 

How much does shipping cost?

We typically use UPS and FedEx to deliver all our goods - we offer the fastest "ORDER TO DELIVERY" time in the industry. We take pride in the fact that we have over 99.98% on-or before-time deliveries.

Shipping Rates:

Standard Shipping:

  • $9.99 for orders up to $69.00
  • Free shipping on order over $69.00
  • Delivery in 6 to 8 business days*

Express Shipping:

  • $14.99 for orders up to $79.00
  • 20% of order value if order is between $79.00-$149.00
  • 12% of order value if order is between $149.00-$199.00
  • 10% of order value if order is above $199.00
  • Delivery in 5 to 6 business days*

Priority Shipping:

  • $12.99 for orders up to $55.00 + $25.99
  • 20% of order value if order is between $55.00-$149.00 + $25.99
  • 12% of order value if order is between $149.00-$199.00 + $25.99
  • 10% of order value if order is above $199.00 + $25.99.
  • Delivery in 3 to 5 business days*

Note:

1. Shipping charges will vary for accessories products based on product and quantity purchased. Detailed shipping charges can be seen on the checkout page.

 

How can I request a reprint OR refund?

By Design Studios believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches, or fading. If this occurs, we will either replace your canvas print or fix it at our cost.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please contact us we will be happy to assist you.

Returns Procedure: Customer needs to send us the email of the pictures of the damaged product. The pictures will be reviewed within 48 hours and if found to be manufacturing defect, Return Authorization number will be issued to customer after which he can return the products.

Returns Window: Customer can return within 30 days from receipt of order.

Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.